A 50% non-refundable deposit is required to begin the design process. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered/uploaded. Work commences when deposit is received.
There are no refunds for services rendered. Payments for custom web, print, and graphic design projects are made to BROWN DESIGN in increments as a courtesy to the Client. Once a deposit or payment is made, it is non-refundable. If Client voluntarily terminates an agreement with BROWN DESIGN, all monies paid are retained by BROWN DESIGN and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the Client.
If BROWN DESIGN receives a chargeback or payment dispute from a credit card company or bank, Client (your) service and/or project will be suspended immediately. A $35 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback for a valid charge from BROWN DESIGN is fraud, and is never an appropriate or legal means of obtaining a refund.